Enter your work e-mail on the next screen and we send a one-time code. No password, nothing to remember.
Not a customer yet? Request a conversation.
We review every request by hand. You will get an e-mail when the portal opens for you.
Questions? support@rakasec.com.
Your e-mail code is the first factor. The second is an authenticator app on your phone (Microsoft Authenticator, Google Authenticator, 1Password, Authy…). Scan the code, then enter the six digits it shows.
Cannot scan? Enter this key manually:
If you lose the phone, one of these signs you in once. Save them somewhere safe now, they are shown only this once.
Enter the six digits from your authenticator app, or a recovery code.
Release bundles and technical documentation are available to accounts on an active pilot or licence. If that is you and this is locked, tell us on a case and we will enable it.
Lets your appliance fetch releases itself. Where to paste it is in the product guide. Creating a new one replaces the old.
Or download here and apply by hand, following the update steps in the product guide.
Nothing open. .
Support bundle (preferred): produced on your appliance with secrets removed and protected so only Rakasec can read it. The product guide shows how to create one.
Appliance backup: only when we ask for it to reproduce a data problem. The product guide covers this too.
Never attach files that hold your keys or passwords. We do not need them, and the portal refuses the common ones.
Files stay with the case and are removed when it is closed.
This case is closed. Open a new one and mention its reference if it comes back.
Your e-mail is verified by the one-time code each time you sign in; it cannot be changed here.